What Do Clients Say They Like in a Great Attorney?

 July 30, 2025 in Elite Lawyer

An attorney’s skill and results matter, but they are not the only things that shape a client’s experience. At Elite Lawyer, we hear from thousands of people every year who share feedback about the attorneys they’ve worked with. They are not just looking for someone who knows the law. They want someone who understands them, respects their time, and stands beside them when things get hard.

Whether you are a solo practitioner or part of a large firm, these are the top five traits clients consistently name when describing attorneys they admire and recommend. To apply to join our legal directory of highly skilled, highly-rated attorneys, contact us today. 

Clear, Honest Communication

No one likes being left in the dark, especially with legal matters involving their money, children, freedom, or business. Clients appreciate lawyers who explain things in plain English, return phone calls promptly, and never make them feel foolish for asking questions.

A great attorney does not just speak; they listen. They take time to understand what the client wants, not just what the law allows. And they set expectations early, even when the news is hard to hear.

Transparency About Costs and Strategy

Legal fees can be intimidating. Clients respect attorneys who are upfront about billing structures and willing to discuss cost-effective options. They also appreciate transparency about the legal process, including what steps are next, how long it might take, and what the potential risks or roadblocks might be. Even when clients do not get the outcome they hoped for, they are more likely to be satisfied when they feel included and informed at every step.

A Sense of Humanity

Clients are drawn to attorneys who treat them like people, not case numbers. They value compassion, patience, and the ability to connect during difficult times. Whether they are going through a divorce, a criminal charge, or a business dispute, people remember the attorneys who made them feel supported even when things get complicated.

Competence and Confidence in the Courtroom

When it is time to litigate, clients want to know their attorney has control of the facts, command of the law, and the ability to think quickly. They look for lawyers who are calm under pressure, professional at all times, and who never walk into court unprepared. At the end of the day, clients want an attorney who can not only win, but who believes in the case, understands the stakes, and carries themselves with confidence.

Responsiveness

More than any other complaint, clients say they get frustrated when they cannot reach their attorney or never get updates. Great lawyers and their teams keep clients in the loop. A quick email, an update call, or a clear explanation of delays can go a long way toward building trust and reducing anxiety.

Join the Elite Lawyer Directory

Elite Lawyer was created to spotlight attorneys who deliver an outstanding client experience. When you join Elite Lawyer, you align yourself with a nationwide network of attorneys committed to professional excellence, ethical practice, and client satisfaction. Let us help you build your visibility, enhance your reputation, and connect with clients who are searching for someone just like you.

Ready to be recognized for what you already do? Join the Elite Lawyer directory today. Contact Elite Lawyer online or call 833-403-5483.